Communication matters
We believe that open communication between the farmer and chocolate maker is one of the most important functions of a supply chain partner. Every farmer will at some point face issues impacting productivity and quality, and these issues need to be effectively communicated to the chocolate maker to inform business decisions.
After many years of deep involvement at every stage of the supply chain, we know how to translate what’s happening at the source to the chocolate maker. We have boots on the ground at the source, or if we don’t, we communicate regularly to take responsibility for stepping in to help reach a resolution faster.